1. Placing an Order
1.1 Booking Process: To book a summer vacation through Dream Vacances, customers can browse our website and select their desired vacation package. Once a package is selected, customers can proceed to the booking process.
1.2 Reservation Details: During the booking process, customers are required to provide accurate and complete information, including the number of travelers, preferred travel dates, and any special requests.
1.3 Payment: Customers must provide valid payment information to complete the booking process. Payment methods accepted by Dream Vacances include credit/debit cards, bank transfers, and other secure payment options.
2. Confirmation
2.1 Booking Confirmation: Upon successful completion of the booking process and receipt of payment, customers will receive a confirmation email containing details of their reservation, including booking reference numbers, travel itinerary, and payment receipt.
2.2 Review Confirmation: Customers are responsible for reviewing the booking confirmation email and ensuring that all details are accurate. Any discrepancies or errors should be reported to Dream Vacances immediately for correction.
3. Changes and Cancellations
3.1 Change Requests: Customers may request changes to their booking, such as modifying travel dates, adding or removing travelers, or upgrading accommodations. Change requests are subject to availability and may be subject to additional fees.
3.2 Cancellation Policy: Dream Vacances’ cancellation policy varies depending on the type of vacation package booked. Customers should refer to the specific cancellation policy provided at the time of booking for details on cancellation fees and refund eligibility.
4. Customer Support
4.1 Assistance: Dream Vacances is committed to providing excellent customer service. Customers can contact our customer support team for assistance with booking inquiries, change requests, or any other questions or concerns related to their reservation.
4.2 Contact Information: Customers can reach our customer support team via email at [insert email address] or by phone at [insert phone number]. Our customer support hours are [insert hours of operation].
5. Terms and Conditions
All bookings made through Dream Vacances are subject to our Terms and Conditions. By placing an order, customers agree to abide by the terms outlined in the Terms and Conditions document.