1. Cancellation Policy
1.1 Cancellation Timeframe: The cancellation policy for bookings made through Dream Vacances varies depending on the type of vacation package booked. Customers should refer to the specific cancellation policy provided at the time of booking for details on cancellation deadlines and fees.
1.2 Cancellation Requests: To cancel a booking, customers must contact Dream Vacances’ customer support team via email at [insert email address] or by phone at [insert phone number]. Cancellation requests must include the booking reference number and the customer’s contact information.
1.3 Cancellation Fees: Cancellation fees may apply based on the timing of the cancellation and the terms outlined in the booking confirmation. Customers are responsible for paying any applicable cancellation fees as per the terms of their booking.
2. Refund Policy
2.1 Refund Eligibility: Refund eligibility is subject to the terms of the cancellation policy and the specific circumstances of the cancellation. In general, customers may be eligible for a refund if the cancellation is made within the specified timeframe and complies with the terms outlined in the booking confirmation.
2.2 Refund Process: Refunds for eligible cancellations will be processed within [insert number of days] business days of receiving the cancellation request. Refunds will be issued to the original payment method used for the booking.
2.3 Refund Amount: The amount of the refund is determined based on the cancellation policy and any applicable fees or penalties. Customers should refer to the booking confirmation for details on refund amounts and deductions.
3. Force Majeure
Dream Vacances reserves the right to modify or cancel bookings in the event of unforeseen circumstances or force majeure, including but not limited to natural disasters, strikes, or government regulations. In such cases, Dream Vacances will make every effort to accommodate customers and provide alternative options or refunds as appropriate.